People Skills

Managing diversity Outcomes: Participants will be able to:   raise awareness about cultural diversity   recognise and understand the value of diversity   share ideas about beliefs, values and attitudes   understand origins of personal prejudices and stereotypes   strategise to manage diversity

Be more assertive Outcomes: Participants will be able to:   analyse personal strengths & weaknesses   address low morale & develop self esteem   manage transactional analysis & personal styles of communication   know the difference between assertiveness & aggression   identify power games & how to diffuse them

Function well as part of a team Outcomes: Participants will be able to:   get to know colleagues better   develop a positive dynamic within the group   address problems within the group   draw out strengths of individuals within the group   develop trust within the group

Resolve conflict and negotiate more effectively Outcomes: Participants will be able to:   identify what constitutes conflict & manage this constructively   develop negotiation skills   understand how non-verbal communication affects the message   recognise the underlying processes involved   listen accurately and neutrally

Manage meetings confidently Outcomes: Participants will be able to:   plan a meeting effectively   understand and implement meeting procedures   manage group dynamics   chair a meeting assertively and diplomatically   summarise clearly, accurately and concisely

Train-the-trainer

Outcomes:
Participants will be able to:

		understand the implications of skills-based learning, outcomes and assessment
		recognise the different expectations of adult learners
		adapt facilitation methods for different learning styles
		use creative ways to impart knowledge
		understand group dynamics
		know how to enhance their personal strengths and minimise their weaknesses as a facilitator

Anger management Outcomes: Participants will be able to:   recognise the signs of building anger   know powerful anger management tools to choose an appropriate response   develop conflict resolution techniques   know how to control their attitude and response in emotively charged situations   be able to identify root causes of conflict and implement strategies to prevent their reoccurrence

Emotional Intelligence Outcomes: Participants will be able to:   realise the impact of emotional intelligence in their professional and personal lives   have a greater awareness of self and others   discover their personal emotional strengths and weaknesses   better manage themselves and others   set up an action plan to develop their emotional intelligence

Time Management Outcomes: Participants will be able to:   know where their major time wasters lie   understand how to plan proactively   use a diary/planner more constructively   recognise the importance and influence of their life goals on time management   get the most out of their day through practical time management   improve their organising capacity

Interpersonal skills Outcomes: Participants will be able to:   build positive relationships with clients   present themselves as approachable, professional and competent   improve communication skills   develop confidence   learn to read vocal and physical messages when interacting with others   know how to control their attitude and response in emotively charged situations.