Presentation Skills

Did you know that being unable to present yourself effectively is the biggest hindrance to being promoted?

The skills developed will enable participants to:

		communicate messages clearly, concisely and accurately
		convey information in a dynamic way that reflects their personality
		be in control of the communication process so they are confident, competent and flexible speakers.

Themes include:

Powering your voice

Power the voice

Outcomes:
Participants will be able to:

		recognise where their bodies hold tension & release it
		use diaphragmatic breathing
		understand how sound resonates in the body
		understand techniques to project the voice
		articulate accurately to make speech clear
		use pitch, pace, pause, inflection and tone to sound vocally interesting

Telephone skills

Engage in effective telephone communication

Outcomes:
Participants will be able to:

		greet clients clearly and politely
		hear the message and reflect it back accurately
		empathise with the caller
		take realistic action
		be assertive and diplomatic

Delivering effective presentations/speeches

Deliver presentations for large or small groups

Outcomes:
Participants will be able to:

		be well prepared for their presentations
		convey in one sentence what the presentation is about
		convey their message clearly and confidently in 3 – 4 points
		control their voices effectively
		speak with sincerity, enthusiasm and energy
		be sensitive to the audience

Call centre excellence

Perform effectively in call centres

Outcomes:
Participants will be able to:

		present themselves as approachable, professional and competent call agents
		actively listen
		improve in follow-up, message taking and procedures
		understand the basic needs that have to be met and acknowledged in any interaction
		apply the skills for effective interpersonal exchanges
		feel more comfortable dealing with difficult clients and colleagues